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Frequently
Asked Questions
1. How much notice does VIP Transportation of Altus, Inc.
need before I travel?
2. What are my payment options?
3. Should I tip the driver?
4. Who checks the flights to see if they are on time?
5. I made my reservation two months ago. How can I be sure
you'll be at my door on the day of my departure?
6. What if the weather is bad on the day of my departure?
7. I have a 6:30a.m. flight. How early can I be picked up?
8. My flight is arriving after midnight. How late do you
operate?
9. I want to go to the airport to meet my relatives and accompany
them to Altus.
10. Why does it cost more to take VIP Transportation of
Altus, Inc. to Will Rodgers International Airport than to Lawton - Ft.
Sill Regional Airport?
11. My friends and I want to do a Old Gost town tour of
the Southwest Oklahoma area? Can VIP Transportation of Altus, Inc. help?
12. How do I make contact with the driver at the airport?
How
much notice does VIP Transportation of Altus, Inc. need before I travel?
Ideally, a few days’ notice before travel allows us to
give our customers the best possible service. However, VIP Transportation
of Altus, Inc. will do our best to accomodate a last minute request.
What
are my payment options? For regular,
shared-ride service to and from Will Rodgers International Airport Airport,
you can pay the driver by cash or credit card, or by charging the fare
to a corporate account. You can also opt to give our reservations agent
your credit card number at the time of booking. By doing this, you won’t
have to wait in the vehicle while the driver processes your card. For
all other services, including flights that arrive after midnight, a credit
card must be used to secure the booking, allowing you the option of substituting
another type of payment at the time of travel, if you desire.
Should
I tip the driver? Many people ask us whether tipping
is customary in the ground transportation industry. The short answer is
“yes”. As with any type of service industry, tipping is an appropriate
way to recognize good service. If you feel you have received quality service,
then a gratuity in the amount of 10-15% of your fare is appropriate, but
it is certainly at your discretion.
Who
checks the flights to see if they are on time? It
is the passenger’s responsibility to check with the airline to see that
their outbound flight is departing as scheduled. We assign your pickup
time based on the flight departure time and required check-in time that
you provide to us at the time of booking. You can also check today’s flight
departure times by clicking check flights on our home page.
For
inbound flights, we use the airline flight number provided by you to satellite-track
your flight from the time it leaves the departure city until it lands
in OKC/LAW. If your flight is delayed or is scheduled to arrive early,
we will know well in advance and will make arrangements to be there when
you check in. I made my reservation two months ago.
How can I be sure you'll be at my door on the day of my departure? All
outbound passengers receive a confirmation call after 4:00 p.m. the day
before their departure. Our agent will confirm your address, number in
your party, and the time we will pick you up. Your driver will confirm
your return information with you to ensure that we will be there to meet
you when you return.
What
if the weather is bad on the day of my departure? VIP
Transportation of Altus, Inc. staff monitor weather conditions forecast
for the day of your departure. If the forecast is for inclement weather,
a reservations agent will advise you at the time of your confirmation
call that you may be picked up earlier than your original assigned time.
I
have a 6:30 a.m. flight. How early can I be picked up? We
start scheduling our morning pickups after 3:00 a.m.
My
flight is arriving after midnight. How late do you operate? VIP
Transportation of Altus, Inc. operates 24 hours a day, 365 days a year.
Whatever time your flight arrives, we’ll be there!
I
want to go to the airport to meet my relatives and accompany them to Altus.
Special ocassions are always a treat. Call us with your
details we'll be happy to provide a special quote.
Why
does it cost more to take VIP Transportation of Altus, Inc. to Will Rodgers
International Airport than to Lawton - Ft. Sill Regional Airport? Our
fares to Will Rodgers International Airport Airport are based on volume
& distance. Lawton is 50 miles and Oklahoma City is about 120 miles
from Altus. We can transport up to fourteen passengers and all their luggage
in our big van. Low demand for transfer to Will Rodgers International
means that we are most often transporting only one person at a time. We
commit one driver for 5 hours round trip for each transfer.
My
friends and I want to do a Old Gost town tour of the Southwest Oklahoma
area? Can VIP Transportation of Altus, Inc. help?VIP
Transportation of Altus, Inc. vehicles and drivers are available for charter
trips to any location in a 300 mile radius of Altus, Oklahoma. Set your
own itinerary or let us help you plan your day. Call us well in advance
and our helpful staff will make sure your trip is one to remember.
How
do I make contact with the driver at the airport? Look
for our drivers wearing blue and red VIP Transportation ball caps at baggage
claim. They will be waiting there to assist you with luggage.
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